Please enable JavaScript.
Coggle requires JavaScript to display documents.
Four Dimensional Metric Model, KMS Evaluation Process, The framework used…
Four Dimensional Metric Model
Functionality
requirement verified
tacit category
overall functionality rating
explicit category
Availability
update count
active thread count
access count
overall availability rating
Usability
rating of communicativeness
user rating on UI
expert rating on UI
rating on operability
Efficiency
storage efficiency rating
expert ranking on efficiency
user experience on efficiency
overall efficiency rating
KMS Evaluation Process
Quality factors
capability
availability
reliability
usability
maintainability
completeness
Output metrics
OverallUsabilityRating
OverallFunctionalityRating
OverallAvailabilityRating
OverallEfficiencyRating
Evaluation
classify
apply methods
selection
store in database
ranking and rating
Metrics
independent
accountable
measurable
precise
The framework used in selecting a KMS
KMS FRAMEWORK
Knowledge management system
EDMS
search engine/agents
IT systems/networks
collaboration/knowledge portal
Knowledge workers/users
new practices/procedures
organizational tacit
personal
As-in assets know - What, Why, How
Types of knowledge
technology
policies
products
people
Key features
usefulness
economical
security
relevance
The Analytic Hierarchy Process
Cost reduction
Stakeholder satisfaction
Tracking and Monitoring
Integration
The hierarchical structure for selecting KMS
Application
Personalization
Collaboration and communication
Integration
Tracking and Monitoring
Cost reduction
Capital expenditures
Operating expenditures
Knowledge impact
Knowledge accumulation
Knowledge transfer
Knowledge creation
Knowledge diffusion
Stakeholder satisfaction
Employees
Customers
Shareholders
Suppliers
Alternatives
Document Management System (DMS)
Learning platform (e‐LP)
Virtual Human Resource Management System (VHRMS)
Knowledge Portal System (KPS)
Decision Support System (DSS)
Customer Relationship Management System (CRMS)
Supply Chain Management System (SCMS)