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KM Tools and Technologies, should be, store, apply, rely on, query,…
KM Tools and Technologies
Process
Metrics
measurable
independent
accountable
precise
"For evaluating the capability of the KM system, the metric must indicate the capabilities of the KMS." (Subramanian, D. V., Geetha, A., Mehata, K. M., & Hussain, K. M. 2012)
Evaluation
metric database
Goal Question Metric (GQM)
Data Score Card
Quality Factors
capability
reliability
availability
useability
maintainability
completeness
Output Metrics
metric database
OverallFunctionalityRating
OverallUsabilityRating
OverallAvailabilityRating
OverallEfficiencyRating
"Output metrics measure characteristics at the project or task level, such as the effectiveness of lessons-learned for future operations." (Subramanian, D. V., Geetha, A., Mehata, K. M., & Hussain, K. M. 2012)
Tools and Technologies
methodoligies
literature reviews
opinions of experts
"the tools that are effective in promoting knowledge security were determined in the knowledge management cycle using literature review and opinions of experts." (Eslamkhah, M., & Hosseini Seno, S. A. 2019)
Data Analysis
Fuzzy Screening Process
decision-making
criteria
expert opinions
Multi-Criteria Decision-Making
analytical hierarchal process
analytical network process
"the AHP and ANP have been successfully utilised in numerous studies." (Eslamkhah, M., & Hosseini Seno, S. A. 2019)
should be
store
apply
rely on
query
provides
includes
has
supports
poses
includes
uses
has
have
include
utilize