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SELECTION AND EVALUATION OF KM TOOLS AND TECHNOLOGY - Coggle Diagram
SELECTION AND EVALUATION OF KM TOOLS AND TECHNOLOGY
Knowledge Management System
Includes
Work flow management system
Business intelligence tools
Document & content management systems(DMS)
Visualization Tools
Intranets
Groupware
E- Learning systems
Framework used in Selecting KMS
The Analytic Hierarchy Process
The Hierarchical Structure for selecting KMS
Types
Virtual Human Resources Management systems ( VHRMS)
Knowledge Portal System ( KPS)
Learning Platform (e - LP)
Decision Support System (DSS)
Customer Relationship Management System( CRMS)
Supply Chain Management System ( SCMS)
Document Management System (DMS)
Features & Prospectives of KMS
Knowledge Impact
Knowlegde Creation
Knowledge Accumulation
Knowledge Transfer
Knowledge Diffusion
Cost Reduction
Capital Expenses
Operating Expenses
Personalization
Collaboration and communication
Integration
Tracking & Monitoring
Stakeholder Satisfaction
Customer
Employees
Stakeholder
Suppliers
Application of AHP framework
Pair- wise comparision matrix
Individual interviews
Validation process
KMS Evaluation using Metric Model , Databases & RESTful Resources
KM System Evalution Process
Metrics
Output Metrics
Evaluation
Quality Factors
Four Dimensional Metric Model
Usability Measures
Efficiency Measures
Functionality Measures
Availabity Measures
Four key steps -KM Metric Database
Create data objects
Upon collecting the measures, store them in the data objects
Decide the quality factors & Sub factors
Gather the evaluation factors for assessment
RESTful web service design
Resource identification based on proposed multi-dimensional model
Resource representation definition—between clients
Requirements gathering for KM System Evaluation
URI definition
KM Implementation in a library
Knowledge
Tacit
Explicit
Cycle 1- Creation & Capture
Non- IT Tools
Ad hoc sessions
Capture
Brainstromic
Creation
Mentol Models
Capture
Knowledge Cafe
Creation
bstract Concept Representation
Codification
IT Tools
Social Content
Delicious, Blogs, Tagging, Diigo,Rss
Video Recording
Video Camera, Tripod, Vedio Editing
White Boarding
SKrbl, vyew, Cosketch
Colloborative
Mixedlnk, Wridea, Draft, Google Docs
Co-browsing, Screen Sharing
GoInstant, Skype Screen Sharing, GoToMeeting
Cycle 2 - Sharing & Dissemination
Non-IT Tools
Collaborative Physical workspace
Librarian - patron, Librarian- Librarian, Patron-Patron
Community of Practice
Embed KM in Organizational HR
Library staff are rewarded to share
Directory of Experts
Yellow pages, skill mining
Social Network Analysis(SNA)
IT Tools
Group Communication
Private Social network for the organization
Intranet/portal
File sharing, Instant Messaging/chat
Cycle 3- Application & use
Non-IT Tools
Cognitive style & myers Briggs Type Indicator ( MBTI)
Knowledge Audit
Personalization & Profiling
Taxonomy
Learning Reviews
IT Tools
Content Management
Event Scheduling
Expertise locator
Project Management
Work Grouping/ Team collaboration workspaces