KPJ Bandar Dato Onn Hospital Wellness Center Marketing Strategy Audit

Situational Analysis

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  1. Goal Performance
  2. Customer Insight
  3. SWOT
  4. Brand Perception
  5. Internal capabilities and resources
  6. 7Ps

Physician Referrals

Traditional Media

Online

Internal Marketing

Strategic Marketing Plan

Public Relations

Unique Brand

Employer Marketing

Place/Proximity

People

Price

Packaging

Measurable Goals

Research

Competition Analysis

Strategies & Tactics

SWOT Analysis

Budget

Target Audiences

Practice Rep(s)

Reports

Lunch and Learn

Text and emails

Social Media

Online advertising

Mobile-First Website(s)

Collateral

CME events

Print/inserts

Offering

Business Targets

Meetings & Presentation

Sponsorships

Outdoor

Community Events

Interviews and Appearances

Publicity

Phone communications

Patient text and email

Collateral

Collateral

Internal signage

Employee communications

Product(s)/Services

Tracking System

Review

Events

Patient experience

Vision and Mission

Objective

SMART

Short-term goals

Long-term goals

Strategy Formulation

Proposed Plan

Implementation

7Ps

Monitoring

Internal Marketing

Strategic marketing Plan

Physician referrals

Traditional Marketing

Unique Brand

Tracking system

TV

Product(s)/Services

Radio

Direct Mall

People

Positioning/Differentiation (Unique Value Proposition)

Target Audiences

Internal signage

Case studies

Testimonials

Online

Reputation management

Mobile Apps

Search engine optimisation