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Cashier-less Store and New Retail, No lines, register, checkouts - Coggle…
Cashier-less Store and New Retail
Common purpose
Increase productivity
Save cost
labor
space
time
Introduction
Cashier-less technology
Scanning the Go app
Exit without standing at the checkout line
Cameras and shelf-weighted sensors
Automatically track the customers and chosen items as they move around the store.
Result
Once the shopping is done, one can walk out of the store without scanning or interacting with the cashier.
Payment gets processed automatically.
Challenges
What if a Customer puts back the item on the wrong shelf
Shelves can have a sensor that detects such errors, which means a customer won’t be charged for it.
Customers Discrimination (People with no credit cards or those wanting to use cash cannot access these stores).
Give an option for customers to shop the traditional way.
New retail
the original term “O2O” (Offline to Online)
New Retail looks to change the engagement paradigm we have with retail
Brick and mortar retail still astoundingly accounts for over 80% of total retail sales in China.
Compare
Amazon
A Dedicated App
The app would prompt the user to scan the QR code for authentication.
Sensor Fusion
Keep track of what item goes into the shopper’s (virtual) cart.
Immediately update what you take or put them back
Just Walk Out
Can automatically detect when goods were took off or when goods were returned
Hema
Hema’s own native app
Restaurant(WITH ROBOTS)
Scan with your phone to get a table number, go to that table, scan another QR code at the base of that table and access the full in-store menu.
Food is placed on robots that resemble Roombas by chefs, and make their way directly to your table.
Fulfillment Center
Hema store also serves as a distribution center that collects, fulfills and delivers customers online orders.
After orders are picked by staff they are placed on conveyor belts that run across the store’s ceiling, transporting them in full view
Supermarket
Price tag and a corresponding barcode and QR code.
SCAN FOR INFORMATION
large touchscreens
Give an overview of the products in that aisle, and show recommendations
fresh seafood section
If it is in the store, it was caught within the last 72 hours — guaranteed.
You also have the option to have it prepared and cooked on the spot
Fusion system
Alibaba
Ant Group
Taobao
Alibaba Cloud
Damo
Front and Backstage
Extensive traffic
Accurate demand
Mode change
Procurement and supply
Fast product
Hema leads the
new retail industry
. Through digitization, it captures the needs of consumers, and then revises the
overall online and online supply chain
to build a complete customer experience with a traffic axis covering 360 million people
Trend
With other established brands following the lead, it is safe to say that the future of retail is Cashierless stores.
Embrace every aspect of digital transformation both online and offline to offer its customers a truly omnichannel experience.
No lines, register, checkouts
