Please enable JavaScript.

Coggle requires JavaScript to display documents.

The Hotel MICE Department I - Coggle Diagram

- - - - Head of the department
      - Defines sales strategies, budget and objectives for every week, month and year
      - Generates and maintains the relationship with important accounts
      - Assists to fairs and trips to expand and maintain client portfolio
      - Studies the market, the requests received, the groups in-house, and then, generates reports for the General Manager
    - - Are distributed by market: by countries, by client’s type of company (agencies, pharmas, tech,...)
      - Generate and maintain the relationship with the accounts of their type of market
      - Visit the target clients to sell the hotel, the services and generate requests
      - Assist to fairs and trips to expand and maintain client portfolio
    - - Manager of the department
      - Supervise the requests and offers sent
      - Supervise events
      - Meetings with clients in-house w/ Events Coordinators
      - Meetings with the other departments to prepare the arrival of
        the groups
      - Site Visits w/ Sales Executives
      - Prepare the weekly meetings with the General and Sales Managers where discuss the budgets, the requests, and the revenue
    - - Receive all the requests. They generate an offer.
      - Introduce all the details in the system
      - Control and follow up on the different offers sent
      - Organize and perform Site Visits
      - Generate contracts and proformas when an event confirms
      - Receive first payment of the event
      - Prepare a “handover” (Group Report) for the Events Department
    - - Receive the “handover” of the group or event sold by the Sales Executive
      - Prepare the Event (rooms, catering, schedule, decorations, audio-visual, agenda...)
      - Meetings with the other departments to prepare the arrival of the groups
      - Generates the BEO (Banquet Event Order)
      - Supervise Events
      - Control payments and repare invoices
      - Evaluate client's satisfaction
    - - Assistant of the Events Coordinators the day of the meeting
      - They help with the in-house last-minute requests
      - Ensure Event goes according to the BEO
      - Supervise the catering services during the event
      - Calls the maintenance team if something is going wrong
      - Prevent the customer from getting angry and avoids bad comments and reputation
- - - - Different categories of rooms with small rates difference
      - Big meeting rooms that can be combined
      - Big audio-visual materials in-house
      - Different menus for different services
    - - Hotels have different systems to work with. They help us to organize, to introduce the reservations and all the information that is important for us. They also are used as CRM, so every department can check and we all have the same information
  - - - Fewer categories of rooms
      - Small meeting rooms, sometimes can be combines
      - Simple audio-visual in-house
      - Menus for principal services