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Berta Carnicer - Coggle Diagram

- - - - Head of the Department
      - Defines Sales Strategy, Budget and Objectives for every week,
        month and year
      - Generates and maintains the relationship with the most
        important accounts
      - Assists to fairs and trips to expand and maintain client
        portfolio
      - Studies the market, the requests
        received
    - - Are distributed by market: by countries,
        by client’s type of company
      - Generate and maintain the relationship
        with the accounts of their type of market
      - Visit the target clients to sell the
        hotel, the services and generate requests
    - - Manager of the department.
      - • Supervise the requests and offers sent
      - Supervise the events
      - Meetings with clients in-house w/ Events Coordinators
      - • Meetings with the other departments to prepare the arrival of
        the groups
      - Site Visits w/ Sales Executives
      - Prepare the weekly meetings with the General and
        Sales Managers where discuss the budgets,
    - - • Introduce all the details in the system
      - Control and follow up on the different offers sent.
      - Organize and perform Site Visits.
      - Generate contracts and proformas when an event confirms
      - Receive all the requests. They generate an offer.
      - • Receive first payment of the event
    - - Receive the “handover” of the group or event sold
        by the Sales Executive
      - • Prepare the Event
      - Meetings with the other departments to prepare
        the arrival of the groups
      - Generates the BEO
        (Banquet Event Order)
      - Control of payments.
        Prepare invoices
- - - - Hotel must do
        
        Call to know the details not
        provided by the client.
        
        IMPORTANT: Create a conversation
        
        Try to discover other locations
        and hotels client is looking at.
        
        Ask for budget offered by them
        
        Reason of the meeting
  - - - Check request, availability and capacities
      - Check rates for the dates
      - Check if there is a group
        “holding” space.