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Process Identification - Coggle Diagram
Process Identification
The context of process identification
purpose:
organizations should focus on process that either
create value of strategic relevance OR
have substantial problems OR
both
can be operationalized in different ways, e.g. balanced scorecard
customer value proposition
price
quality
availability
selection & functionality
service & partner relationships
brand image
business strategy (mintzberg): organizational perspective on setting and meeting business goals
enterprise architecture
def.
describes the structural discrepancies between different perspectives of the organization
integrates (defines the connections of) different perspectives of the enterprise
frameworks:
e.g.
The Open Group Architecture Framework (TOGAF)
Zachman Framework
Scheer's ARIS Framework:
places processes at the center
Zahman Framework perspectives
Organizational:
Actors, roles, organizational structure
:arrow_right: Organization charts
Product:
Defines the products & services an organization offers along with their relationships
:arrow_right: Product & service catalogs
Business process:
Described using
:arrow_right: Process architecture
Data:
Incl. informational entities and their relationships
:arrow_right: Data model
Application:
Describes different pieces of software with their dependencies
:arrow_right: Application model
Technical infrastructure,
often with an emphasis on computer hardware and communication networks
:arrow_right: Infrastructure model
process identification is an
ongoing task
because
internal dynamics:
internal processes are subject to dynamics of time & change
external dynamics:
what's once important may grow less important
e.g. market demands, new regulations, introduction of new products
questions to address
what processes are executed in the organization?
which ones should the organization focus on?
process checklist
Is it a process at all?
must be able to identify
main action
name of process: verb + noun (approve/leave requests)
outcome: noun + past participle (leave requests have been approved)
Can the process be controlled?
Definition of the process architecture
Process categories
Relationships between processes
Reuse of reference models
Process landscape model
Example of SAP's process architecture
Process selection
Selection criteria
Process performance measures
Process portfolio