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CHAPTER 9
CONFLICT AND NEGOTIATION
image, emotion_1, emotions,…
CHAPTER 9
CONFLICT AND NEGOTIATION
DEFINITION :red_flag:
Conflict is defined as a clash between individuals arising out of a difference in thought process, attitudes, understanding, interests and even sometimes perceptions.
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1970s-1990s VIEW :pen:
belief in an optimal level of conflict
- this perspective even suggests that organizational conflicts within groups may even lead to better group performance and outcome.
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abilities to perceive and express emotion, understand and reason with emotion and regulate emotion in oneself and others
helping each other, collective decision and actions
values of acceptance, trusts, team work
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- Reduces motivation to communicate
- Motivates competition for the resource
- Allocated and shares in an equitable manner
- Conflict increases with interdependence
- Parties more likely to interfere with each other – sharing of resources
- One party’s goals perceived to interfere with other’s goals
- Dividing shared resources
- Employees understand and appreciate each other’s views through communication
- Emphasize common objective rather than conflicting sub-goals
Conflict handling style that best in negotiation
Factor:
- Location turf
- Physical setting
- Time passage & deadlines
- Audience
- Preparation & goal setting
- Gathering information
- Communicating effectively
- Making concessions
Reference:
- Prachi, J, (2011, June 4), MSG Management& Study Guide, Understanding Conflict - Meaning and Phases of Conflict, Retrieved from https://www.managementstudyguide.com/understanding-conflict.htm
- Ryan, L, (2014, March 4), Is conflict good or bad? OrgLeader, LLC, Retrieved from https://www.orgleader.com/conflict-good-bad/
- Lumen, L, (2012, February), Organizational behavior / human relations, Lumen, Retrieved from https://courses.lumenlearning.com/wmopen-organizationalbehavior/chapter/conflict-management-2/