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Options for consumer complaint, Complaint, HCC, Complaint and outcome…
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Complaint
Complaint lodged
Complaint assessed
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Easy resolution: least formal, often quickest as resolution is easy, clear who's fault it is (eg. lack of respect or attention). Solved by phone call or apology
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Investigation: formal and detailed examination, documented, discussions with parties, collect evidence (eg. wrong procedure, mishandled, substance abuse while operating). Solved by compensations and repercussions
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Formal resolution: documented steps, meeting with parties, email (eg. costs, wrong medication/information, lack of hygiene)
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