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Rights and responsibilities when accessing health services - Coggle Diagram
Rights and responsibilities when accessing health services
Australian Charter of Healthcare Rights
Outlines rights of patients, consumers and other people using Australian healthcare system
Rights ensure healthcare is high quality and safe for patients and practitioners
Allow everyone to have a common understanding of the rights in healthcare
Available in 17 languages, Braille, and audio format to ensure accessibility
Principles
Everyone has a right to access healthcare and this right is essential for the Charter to be meaningful.
The Australian government commits to international agreements about human rights, which recognise everyone's right to have the highest possible standard of physical and mental HWB.
Australia is a society made up of people with different cultures and ways of life, and the Charter acknowledges and respects these differences.
Rights
Access
People have a right to healthcare to address their needs.
Safety
People have a right to safe and high quality care (eg. professional care, skills and competence).
Respect
People have a right to respect, dignity and consideration about themselves, their culture, beliefs, values and personal characteristics.
Communication/Information
People have a right to be informed about services, treatment, options and costs in a clear, open and timely way.
Participation
People have a right to be included in decisions and choices about their care.
Privacy
People have a right to privacy and confidentiality of their personal information, as well as it being handled properly.
Exemptions:
If a person's HWB or safety is seriously threatened.
When the information will prevent a serious threat to public health or safety
Comment/Give feedback
People have a right to comment on their care and to have their concerns addressed properly and promptly.
Responsibilties
Provide information
about their past and present illnesses, hospitalisations, medications and other matters relating to health history
Ask questions
when they
do not understand
explanations given about the risks and benefits of the proposed healthcare, treatments or procedures
Follow the instructions and medical orders
of their doctors, nurses and medical support staff to bring about the best outcomes for the treatment
Report any safety concerns
immediately to their doctor, nurse or healthcare support staff
Treat medical staff with
respect
Ask questions
about
costs
before treatment
If there are out-of-pocket costs, ensuring they are
paid within the time frame