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CHAPTER 9 : CONFLICT & NEGOTIATION, 1, 2, 5, 3, 8, 7, 6, 4 - Coggle…
CHAPTER 9 : CONFLICT & NEGOTIATION
CONFLICT
TYPES OF CONFLICT
Constructive conflict
Harmful Conflict
MINIMIZING RELATIONSHIP CONFLICT
Cohensive Team
Supportive teams norms
Emotional intelligence
THE CONFLICT PROCESS
Sources of Conflict
Conflict Perceptions and Conflict Emotions
Manifest Conflict
Conflict Outcomes
STRUCTURAL SOURCES OF CONFLICT
Incomatible Goals
Scare Resources
Ambiguous Rules
Task Interdependence
Communication Problems
Differentiation
DEFINITION OF CONFLICT
:star: The process in which one party perceives that its interests are being opposed or negatively affected by another party.
:star: Happen in all social system regardless of the interpersonal to international.
:star: Conflict between individuals or groups, friends, strangers, schoolmates, community and between countries.
INTERPERSONAL CONFLICT HANDLING STYLES
Win-win Orientation
Win-lose Orientation
CONFLICT HANDLING CONTINGENCIES
Avoiding
Yielding
Forcing
Compromising
Problem Solving
STRUCTUAL APPROACHES TO CONFLICT RESOLUTION
Reduce task interdependence
Clarify rules and procedures
Reducing differentation
Increase Resources
Emphasizing superordinate goals
Improving communication
CONFLICT GOOD OR BAD?
BAD
Historically, experts viewed conflict as dysfunctional
undermind realtions
wasted human energy
more job dissatisfaction, stress
less productivity
GOOD
increase team cohension
brainstorming
improves responsiveness
energizes debate
NEGOTIATIONS
RESOLVING CONFLICT THROUGH NEGOTIATION
Attempting to resolve divergent goals by redefining terms of interdependence
Problem solving style
Shift to a win-lose style
Best 3rd Party Strategy
Inquisition
Mediation
Arbitration
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