CHAPTER 9 : CONFLICT & NEGOTIATION, 1, 2, 5, 3, 8, 7, 6, 4 - Coggle…
CHAPTER 9 : CONFLICT & NEGOTIATION
TYPES OF CONFLICT
MINIMIZING RELATIONSHIP CONFLICT
Supportive teams norms
THE CONFLICT PROCESS
Sources of Conflict
Conflict Perceptions and Conflict Emotions
STRUCTURAL SOURCES OF CONFLICT
DEFINITION OF CONFLICT
:star: The process in which one party perceives that its interests are being opposed or negatively affected by another party.
:star: Happen in all social system regardless of the interpersonal to international.
:star: Conflict between individuals or groups, friends, strangers, schoolmates, community and between countries.
INTERPERSONAL CONFLICT HANDLING STYLES
CONFLICT HANDLING CONTINGENCIES
STRUCTUAL APPROACHES TO CONFLICT RESOLUTION
Reduce task interdependence
Clarify rules and procedures
Emphasizing superordinate goals
CONFLICT GOOD OR BAD?
Historically, experts viewed conflict as dysfunctional
wasted human energy
more job dissatisfaction, stress
increase team cohension
RESOLVING CONFLICT THROUGH NEGOTIATION
Attempting to resolve divergent goals by redefining terms of interdependence
Problem solving style
Shift to a win-lose style
Best 3rd Party Strategy