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2BO, Time Of Sale, Email Templates - Coggle Diagram

- - - - Inbound
        
        Major delays to departure
        
        Timeframe 4 weeks plus
        
        Customer advised immediately
        
        At Storage
        
        At Inwards Awaiting Put Away
        
        MPI Inspection
        
        Awaiting RECCLE file
        
        In a warehouse facility awaiting devanning and receipt confirmation
        
        Completed
        
        Customer order allocated
        
        EDD dates wont be met
        
        Customer emailed Arrived yet awaiting processing email
        
        EDDs moved internally as required
        
        Awaiting delivery to warehouse from Port or alternative storage facilities
        
        EDD dates on track
        
        No need to email customer
        
        Minor shipping delays, notes made on SO and EDDs managed internally
        
        Estimated EDDs confirmed with email
        
        Shipped and ETAs should be fairly accurate
      - Manufacturing issues Impacting large delays on order EDDs
        
        Timeframe 4 weeks plus
        
        Customer advised immediately
      - Minor EDD delays not updated, notes made on SO
        
        Estimated EDDs confirmed with email
    - - No required action to update SO
- - - - 2BR / Future Release
        
        Completed
- - - - EG now 16 weeks expected dispatch time frame July 2022
  - - - Email customer template Great News Its Shipped / The Next time you hear from us is ......due to arrive or arrived?
        
        EG now 17 weeks expected dispatch time frame still July 2022
        
        Under 4 weeks no need to advise customer
    - - Estimated Lead Time extended by 4 weeks
      - Arriving
        
        Estimated Lead Time extended by 2 weeks
        
        Delay Communication To Customer
        
        Under 2 weeks no need to advise customer /
        
        7 Days from Port send email Template Great News its arriving and will be ready in 30 days the next time you hear from us is when your items are ready
        
        Arrived In Warehouse
        
        Its Ready BOP payment sent
- - - - BOP Request
        
        Payment Confirmation
        
        Delivery Notification
        
        Arrived In Warehouse
      - Shipped
        
        Arriving 7 days from Port 30 days till ready date