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CHAPTER 8: COMMUNICATION
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CHAPTER 8: COMMUNICATION
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Importance :star:
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Serves 4 functions – control, motivation, emotional expression and information
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Solution 1
Increase info processing capacity
- Learn to read faster
- Scan through documents more efficiently
Solution 2
Reduce information load
- Buffering
- Omitting
- Summarizing
3 factors of social acceptance:
- Organizational norms
- Individual preferences
- The symbolic meaning of the channel
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High richness when channel...
- conveys multiple cues
- allows timely feedback
- allows customized message
- permits complex symbols
- Language
- Voice intonation
- Silence or coversational overlaps
- Interpreting non-verbal meaning
- Importance of verbal versus non-verbal
- Gives advices quickly & directly
- Conversations are negotiations of status
- Less sensitive to non-verbal cues
Men
- Gives advices indirectly & reluctantly
- Conversations are bonding events
- More sensitive to non-verbal cues
Women
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- transmits information rapidly in all directions
- follows a cluster chain pattern