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Knowledge Retention - Coggle Diagram
Knowledge Retention
strategies
job shadowing
electronic performance support systems
expert systems
critical incident interviews or questionnaires
process documentation
communities of practice
best practice studies or meetings
information exchanges
job aids
storyboards
mentoring programs
storytelling
Factors affecting knowledge retention and transfer
whether a climate of openness and trust (Levin and Cross, 2004) permeates the library
whether flexibility and the desire to innovate drives the learning and work process in the library
whether the library encourages and facilitates knowledge sharing, retention and transfer
whether collaboration and support for collaboration management form a key part of the library’s practices.
critical organizational elements
capability (tools and resources)
the will (culture)
focus (vision/strategy)
types of enablers
Systems-based knowledge transfer enablers
contacts database
expert database
procedure repository
document management
social network analysis
(online) training program
People-based knowledge transfer enablers
interviews
storytelling
joint decision making
networking
think tanks
forums/communities of practice
mentoring
shadowing
coaching
KR cycle
reused
retrieved
Mobile experts knowledge base
knowledge retention
knowledge storage
knowledge retrieval
knowledge capture
knowledge loss
failure to capture knowledge at the organizational level
failure to maintain stored knowledge or organizational memory
Knowledge types
Social
Explicit (mainly product intended)
Objectified Knowledge = knowledge storage
IT
repositories
memory systems
KMS
lessons learned
workflow management
systems
Non-IT
retreats
formal training
standard operating procedures
Implicit (mainly process intended)
Collective Knowledge = organizational culture
Non-IT
teamwork
unstructured discussions and meetings
communities of practice
IT
blogs
online forums
enterprise social software
Individual
Explicit (mainly product intended)
Conscious Knowledge = codified expertise
Non-IT
exit interview transcripts
paper files
Individual notes
IT
personal database
Individual electronic files
excel sheets
email inbox
Implicit (mainly process intended)
Automatic Knowledge = individual habits; individual
Non-IT
job shadowing
mentoring
apprenticeship
one on one discussions
IT
videoconferencing
emails
one-on-one instant messaging