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SlackBot - Coggle Diagram

- - - - Metadata
        
        Metrics
        
        Initial Question Time
        
        Engineer Response Time
        
        Total Replies #
        
        Ticket Close Time (if closed from Slack)
        
        Bot Message ID (ts value)
        
        Parent Message ID (ts value)
        
        Permalink
        
        Channel ID
        
        Channel Name
        
        Team ID
        
        User ID
        
        Product
        
        Severity
        
        Check Slack True/False Radio Button
      - Subject
        
        "Slack Conversation #originating-channel @requester-slack-handle"
      - Body
        
        Permalink to Slack Conversation
        
        Who mentioned the Bot
        
        Originating Channel & Workspace
      - Flow
        
        Assign Ticket to Engineer
        
        Respond with Logging Notice to stop the SLA once Engineer Acknowledges
        
        Requester
        
        Assign if exists (based on Slack info)
        
        Create new if doesn't exist (based on Slack info) or assign placeholder/generic and flag for manual review by TSE
        
        Must be able to associate with proper organization