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Operations management - Coggle Diagram
Operations management
Transformation processes
Information processing
Banking
Data online
Customer processing
Hairdressers
Movement of the person
Material processing
Transforms materials from one thing to another
Shipping/ warehousing
Type of transformation
Physical
Food prep
Informational
Data processing/ hotel
Possession
From supplier to buyer/ information selling
Storage
Warehouses
Location
From suppliers
Physiological
How the person felt/ doctors
What do they do?
managing processes
Design
planning and control
Improvement
Short term v long term
Simple v complex
managing outputs
On time
High quality
Input resources
people
materials
Importance
Reduce costs
Enhance revenue
Minimise capital
Develop capabilities
Hayes and Wheelwright four stage model
Externally neutral
Operations to help business maintain competition
Most businesses here
Internally supportive
Operations to provide support to business strategy
Internally neutral
Minimise negative impact of operations
Externally supportive
Operations to provide source of competitive advantage
Toyota
Developed by staff
System designed to highlight problems
Clear rules and processes
Allows to see failings clearly
Lean/ Kanban
Input-process-output model
Input resources
Facilities
Staff
Materials
Suppliers
Equipment
Processes
Work in progress
Planning and scheduling
Progress and control
System improvement
Output
Products and services
Customer satisfaction
Costs
Environmental impact
Definition
delivery of goods to customers through effective management of resources
Deepwater Horizon