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GROUP 6 - CUSTOMER SERVICE https://43web.vn/upload/images/tintuc/huong…
GROUP 6 - CUSTOMER SERVICE
https://43web.vn/upload/images/tintuc/huong-dan-cach-goi-dien-cham-soc-khach-hang-hieu-qua-nhat-3.jpg
The advantages
Chatbot
Always online 24/7 and quickly respond to all customer requests
Handle many inbox customers at the same time without confusion
Can both sell and take care of customers automatically
Efficient and cost-effective
Stimulate buying behavior and increase sales efficiency
Telephone
Directly serve customers the way they want and keep the customers they already have.
This service takes care of customers effectively and is a competitive weapon of businesses
Type of Business
Supermarket
often visit to buy somthing
Car mechanic's
Clothing shop
Viettel store, FPT, Bank....
Opitions to commuicate with the business's customer service
Email
Chat bot
The way to communicate with customer service department(Supermarket)
Live chat
Social media forum
Telephone
the most effective way to communicate with customer service department(Supermarket)
Describe contact channel works.
Chatbot
https://www.callcentrehelper.com/images/stories/2020/10/chat-bot-head-set-760.jpg
Chatbots interact with customers via audio or text and use web platforms to communicate with bots. Web address provided on customer invoice
For simple questions, the chatbot will answer on its own. For more complex questions, the chatbot will turn to customer service staff to solve
Increase interactions, create close relationships with customers with messages to wish birthdays, anniversaries
TELEPHONE
https://www.kovacorp.com/wp-content/uploads/2016/09/customer-service.jpg
-In each bill, the supermarket's phone number is provided to support customers
->customers call that number to meet the staff. Call is forwarded to support staff
http://media.bizwebmedia.net/Sites/68078/data/upload/hoa_don_sieu_thi_big_c.jpg?0
Plan to visit customers, give gifts to customers on holidays and Tet.
Guide customers to use the product, answer related questions, troubleshoot problems