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9.1 Conflict, 9.4 STRUCTURAL APPROACHES TO COMPLETE MANAGEMENT, 9.5…

- - - - Example: Employees will rearrange their work area or tasks to minimise interaction with certain co-workers
- - - - Third party with the authority to dictate an agreement
      - Can be voluntary (requested)or compulsory (forced on the parties by law or contract)
      - The arbitrator has high control over the final decision but low control over the process.
    - - Control all discussion about the conflict
      - They have high decision control, but they also have the high process control
    - - Neutral third party who facilitates a negotiated solution by using reasoning and suggesting alternatives.
      - Widely used in labor-management negotiations and in civil court disputes
      - Have high control over the process; however the two arguing parties ultimately make the decision on how to resolve their differences