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the design of processes - Coggle Diagram
the design of processes
the four step method
1, Understanding the design factors, performance, speed, cost, quality. What factors drive the process choice decision?
Variation, the ability to change volumes when demand calls
Volume, process large volumes of product that are identical
Variety, more cost more skill less mechanisation less volume
visibility, the customer can be fully involved
2, process choice, how processes and resources are organised, 5 ways in manufacturing, 3 in services. Which process choice should I make? 
Project process, one-off, construction, software, book
Jobbing process, skilled people doing multiple jobs on the same project, workshop, prototypes,
Batch process, as is peanut then almond butter.
Mass process, High volume goods, little variation
continuous process, high volume 24 hour processes,oil refinery
Professional services, Architects, lawyers
Service shops, Tesco, cinema,
Mass services, airport security, call centre
3, layout choice, How resources are grouped and how they flow in sequence. What layout type do I need?
Fixed position layout, cement manufacturing, construction
Functional layout, hospital passing the patient from one department to another, X-ray to fracture clinic, etc
Product layout, Tesco, self-service cafe
Hybrid and mixed layout, cell based layout, shops within a shop
4, detailed design, how do I physically arrange the facilities to create flow?
How people will flow though the system, floor plans, identifying bottle necks , is it easy to find you're way around, cleaned, safety, can it be changed