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Emotional Intelligence - Coggle Diagram
Emotional Intelligence
Introduction
The term ‘Emotional Intelligence’, first coined by psychologists Mayer and Salovey (1990), refers to one’s capacity to perceive, process and regulate emotional information accurately and effectively, both within oneself and in others and to use this information to guide one’s thinking and actions and to influence those of others.
Goleman (1995) recognized five distinct categories of skills which form the key characteristics of EI and proposed that, unlike one’s intelligence quotient (IQ), these categorical skills can be learned where absent and improved upon where present.
Emotional Intelligence
Ability to understand, use, and manage own emotion in positive ways to relieve stress. Such as; communicate effectively, empathize with other, overcome challenges, defuse conflict.
Ability to identify and manage one’s own emotion, as well as the emotion of others.
Emotional intelligence affects the quality of our lives because it influences our behavior and relationships.
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Empathy
Service orientation. Anticipating, recognizing and meeting clients’ needs.
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Social Skills
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Conflict management. Understanding, negotiating and resolving disagreements.
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