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CHAPTER 2 BUSINESS PROCESS REDESIGN PRINCIPLES - Coggle Diagram
CHAPTER 2 BUSINESS PROCESS REDESIGN PRINCIPLES
SEVEN PROCESS
REDESIGN PRINCIPLES
Control through policies, practices & feedback
Enable interdependent & simultaneous work
Harness technology
Give decision-making power to workers
Provide direct access to customers
Build in feed back channels
Organize work around outcomes
THE PRINCIPLE OF BUSINESS REENGINEERING
TRANSFORMATION
PRINCIPLES
PROCESS REDESIGN PRINCIPLES
CONTINUOUS PROCESS IMPROVEMENT PRINCIPLES
7 TRANFORMATION PRINCIPLES
Just don’t do something, sit there
Change the foundation first
Involvement breeds acceptance
Change takes time, but not that much
People believe what you do, not what you say
Progress is not linear, not is it smooth
Assumptions & biases shape behavior
CONTINUOUS IMPROVEMENT PRINCIPLES
Reengineered business processes must be maintained. Six principles provide guidance for continued productivity and success.
Quality requires systematic work
Create an ongoing exchange and sharing of information
Pay attention to detail
Improvement is always desirable
Quality is driven by individual not organizations
Improvement is everyone’s responsibility