High performing team

Customer satisfaction

positive team dynamic

Rapport building

Overall experience-memorable for the right reasons

Providing efficient service

Teamwork

organised to keep up with demand

Clear communication

Positive energy

Supporting each other

Honesty/speak up/mediate/diplomacy

Servicing customers

Efficiency

Quality/open conversations

Treating as an individual based on their needs

Promoting relevant products to help customers

Duty of care

Impacts of not being a high performing team

Detractors

CHI goes down

Customers dissatisfied

May loose customers

Damaged brand

Friction amongst colleagues

Team happiness/morale goes down

Distracted and not giving the right level of service.