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User Journey GoodBody - Coggle Diagram

- - - - postpone the decision to book an appointment, follow the page, keeping an eye on the content of the page, monitor offers
        
        make a decision to book an appointmen
        
        come to the salon
        
        make a decision to book an appointment after finding a special offer
        
        make a decision to unfollow the page because doesn't like the content
      - decide to book and appointment and come to the salon
        
        send a direct message through the account
        
        book an appointment
        
        come to the salon
        
        decide to not book the next appointment
        
        decide to book an appointment for the next time
      - decide to book an appointment through the website
        
        leave all the details, desired service, and pick an appointment date
        
        receive a call from the administrator to confirm an appointment
        
        come to the salon
        
        make a call to the salon to find out all the details with the administrator
        
        book an appointment
        
        come to the salon
      - make a call to the salon to book an appointment
      - make an appointment through the email
- - - - analyze the website and closed it (not convenient/not understandable)
        
        retargeting with a proposition to book an appointment/
        
        lead-form
      - analyze the website and closed it (expensive)
        
        retargeting with an online program
        
        retargeting with a discount/limited offer
      - make a decision to come to the salon and use one of the services or book an appointment
      - analyze the website and closed it (not convenient location)
      - analyze the website and closed it (not convenient/not understandable)
- - - - look at the service and price list, location
        
        decide to book an appointment
        
        communication through direct messages
        
        come to the website and book an appointment online
        
        call the administrator of the salon/leave an email
        
        decide to not book an appointment and monitor the content