Newsletter
why?
so that all of us are in the loop with whats happening so we don't sound confused when we speak to customers
help new starters
efficient way to spread important info around
we could also use this opportunity to give shout outs
Agony Aunt ? (my boyfriend is cheating on me what do I do) we can make it funny or even fun things
There are so many updates on slack that is easily missed, so this is a quick way to make sure we stay in the loop
What
So I will be putting in at least 2 hours per week at the end of the week to run through slack channels to see what new updates there are this week that the team need to be made aware of
Slack channels like: customer ops, customer ops announcements, business updates, check with Shreya what updates there are on teamleaderschannel
How
Power Point with EON Next Branding
2 hours every Friday and post Monday morning
Becky Emmet - head of L&D and in charge of Kraken Wiki
Who
Prepayment - Reece Frost
Smart - Georgia Kirk
Metering - Laura Nahal
ETs/Disputes - Tom
Tariffs - Becky Emmett
Comms - Fiona Betts (only serious stuff)
When?
Post it every Monday morning
Do the work on Friday