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CHAPTER 6 : ATTITUDES AND JOB SATISFACTION, Job satisfaction is a positive…
CHAPTER 6 : ATTITUDES AND JOB SATISFACTION
1) ATTITUDES
Attitudes are a person’s feelings about objects,events or other people.
Can be learned through a period of time or they may
change.
Attitude is an expression of some degree of favourbleness or unfavourableness towards a particular situation or object at hand.
The feelings can be either positive or negative.
Three basic components of attitudes
Affective
Behavioural
Cognitive
2) JOB SATISFACTION
This degree of satisfaction is derived after appraisal or evaluating the job characteristics, work environment and the atmosphere of the working environment
The degree of satisfaction would automatically have an impact and effect on daily activities and the work outcome.
The feeling of job satisfaction happens when a person holds a high degree of satisfaction in what he/she does.
3) MEASURING EMPLOYEES’
JOB SATISFACTION LEVELS
Methods
Summation of job facets
Single global rating
4) DETERMINANTS OF JOB
SATISFACTION
Opportunities for promotions
Supervisors and managers
Salary and benefits
Co-workers and office mates
Employee involvement
Gender and race
The nature of the job
Combination of all factors
5) EFFECTS OF JOB
SATISFACTION ON EMPLOYEES
1) Oraniation knowledge & intellectual capital
2) Higher job commitment among employess
3) Better employee engangement
4) Organizational citizenship bahaviour
5) Reduce turnover
6) Time spent selecting and traning new employees is lessened
7) Enhanced relationship with co-workers
8)EXP RESSING JOB
DISSATISFACTION AT WORK
Avoiding social activities within the office & organization
Criticzing in an unproductive manner
Disrespecting office mates and co-workes
Being absent from work or truanting
Portraying self-centred behaviour
Leaving the organization
Being aggressive in communication and interaction
9)PROVIDING MEANING AND
JOY AT WORK
Allow work autonomy
Encourage two-way communication
Promote a healthy work culture
Provide career development and job security
Provide guidance and training
Ensure jobs match employee personality
Job satisfaction is a positive feeling of the job, based
on the evaluation of the person itself.
MOHD QUSYAIFIZ BIN MOHD ZAINUDDIN
(I21105267)