Please enable JavaScript.
Coggle requires JavaScript to display documents.
INTRODUCTION TO BPR: CONCEPTS & PRINCIPLES JULIZA JOHARI …
INTRODUCTION TO BPR:
CONCEPTS & PRINCIPLES
JULIZA JOHARI
2020618656
BA2324B
Business Process Reengineering is defined as: “The fundamental rethinking & radical redesign of business processes & achieve dramatic improvements in critical contemporary measures of performance such as costs, quality & speed.”
WHEN IS REENGINEERING
THE ANSWER?
Focus on changing customer relationship & repositioning the organization in the marketplace
Situations in which reengineering benefit the organization:
Make it easy & pleasant for customers
to do business with your organization
Bring customers into the information channels
Increase customer satisfaction with
products & services
Decrease response time to customers, eliminate
errors & complaints, reduce time cycle
Process more customer requests & higher volume from each customer, & deliver “value-driven” prices to customers
Improve the quality of work life & individual
capabilities
Increase the organization’s ability to
customize products & services
Improve sharing & utilization of organization
knowledge
DIMENSIONS
Physical/Technical
Dimensions
Technology Structure
Organization Structure
Process Structure
Infrastructure
Dimensions
Reward Structure
Measurement Systems
Management Methods
Value Dimensions
Political Power
Individual Belief Systems
Organizational Culture
WARNING SIGNS!
Bottlenecks & disconnects in critical
cross-organizational work process
Elusiveness of accountability
Automation of existing bureaucracy
Chaos of downsizing
Thinking of customers
The turmoil of integration & merger
The explosion of chaos & bureaucracy
DIAGNOSIS OF PROCESSES OF SUSPECT PRODUCTS & SERVICES
Designer arrogance & customer exclusion
Focus on correction, not error prevention
Inattention to detail
Measurement problems
Lack of a “big picture” concept & poor communication
Focus only on external customers
CRITICAL SUCCESS FACTORS FOR BUSINESS REENGINEERING PROJECTS
Time – BR takes time. Executives must be able to stick with the program
Partnership participation – BR is accomplished only as a result of efforts by people form all over the organization.
A methodology & project approach – requires discipline & structure.
Visible, active leadership – This is the most important of all the critical success factors.
A business focus – a focus on all dimensions.
CRITICAL SUCCESS FACTORS
BR must be customer driven.
Quality is defined in terms of added value, cost sensitivity, responsiveness & functionality.
BR begins the process of transforming a dysfunctional organization into a learning, productive, quality-focused, customer driven.
BR must enable people to handle more change successfully.