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B2: Communicating with customers - Coggle Diagram
B2: Communicating with customers
Branch
More personal
Can aks anything directly to the bankers
All products and services available
Requires going into the branch
Potentially more time consuming if it isn't close to where you live
Secure
Online banking
Can do anywhere
Most products and features availible
More modern
Need internet connection
Can be considered less secure
Telephone banking
can talk directly to someone without having to go into a branch
Can complete this action anywhere
Mobile banking
Postal banking
Less common now
Can feel more personal
Does not require a digital device
More time consuming as you have to wait for delivery, dispatch and responce
Less products and features available
Secure