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What are out customers' pain points? - Coggle Diagram
What are out customers' pain points?
Service Offering
Marketing/External communication
how to find out about tools
getting an overall understanding about different types of monitoring
What problem does the tool solve
marketing
probably no central place to go to for new monitoring
Awareness of the monitoring service
Where to find which of my services get monitored
I want monitoring but I'm not interested in technical details
How to find the appropriate tool
Too many vertical silos, lack of end2end ownership/leadership/authority
promote tool not solution - not customer problem
Not sure about the capabilities of the various tools and how to distinguish
70/30 just do it type of solution
things should just work
No SPOC
to technical
we should know what to do and not have to ask
Shared Infrastructure and impact due to outage
talk to multiple people to get a solution that helps me
speed to deliver new tools
No IOS or Android app/Mobile version
Self service for Monitoring
No or not enough self healing
Ability to change configuration data easily - simple updates take too long - want real time capabilities
No discussions on alert volume level with domains/orgs
Across tools
CMDB/Centralized Data
Linking CI's to Application
Inconsistent Application Names across platforms (unable to correlate)
Relationship from monitoring to dependent components along with CMDB data
No Monitoring data on CMDB
Fewer places to look at monitoring data from App/Service/Location/Cost/etc.
effective deployment of monitoring to not miss any CIs
Multiple Logins between different tools
Fragmented silos based on tools
Too many tools that dont work well together = lots of legacy crap
common view across all tools
No Common View
Simple way to identify alerts from a change
Tools selection
No easy use of the tools
no sso to some tools
Static Threshold vs Dynamic
Tools should solve issue, not make it more complicated
Other topics
showing impact of multiple applications
UMN concept is confusing
too cosly
Focus on costs, lack of understanding of impact on to quality/speed
Organizational
CT vs ET vs ...
No teams making use of alert data for root cause analysis
procuring any additional tools by random teams should be controlled by central goverance
Making use of existing functionality
decentralizing situation recipe creation for effective grouping of alerts
Missing interactions from tools