Please enable JavaScript.
Coggle requires JavaScript to display documents.
TRAINING: BUILDING & TRANSITIONING RELATIONSHIPS - Coggle Diagram
TRAINING:
BUILDING &
TRANSITIONING
RELATIONSHIPS
Clear Communication
NEVER LOOSE THE TETHER TO YOUR "BUYER"
Fine line
Too close
Not close enough
Agree to a cadence
Rule of thumb: 5 TIMES PER PROJECT
Trust
Self-trust
= Credibility
To oneself
To others
integrity
Honesty
Congruence
Intent vs Behaviour
Humility
What is right >>> Being right
Courage
Openness
Intent
Declare your motive
Capabilities
Talent
Attitudes
Skills
Knowledge
Style
Results
WHAT?
HOW?
COMMUNICATE
Relationship trust
What we do >>> What we say
Behaviours conducive to trust
CHARACTER
Talk straight
Demonstrate respect
Create trasparency
Right wrongs
Show loyalty
COMPETENCE
Deliver results
Improve
Seek feedback
Learn from mistakes
Confront reality
Clarify expectations
10.
BOTH
11 Listen actively
12 Keep commitments
13 Extend trust
Mean it!
Don't fake it
Organisational trust
Mkt/institu'l trust
Societal Trust
MAKING AND KEEPING PROMISES
Relationship management
Don't only call when you in need
Synch with the client's needs and operating mode
Culture Fit
Make your values and operating modes explicit
Understand the values and operating modes of the "client"
Be flexible/aware of differences, but be very clear on expectations, accountability
Principles =/= Rules
Be a good consultant
Providing information
Actually needed?
"What will you do with it?"
What already exists?
Recommend actions
Engagement does not really end with final report
Recommendations/mgt skirt issues
"Impractical"?
Should never surprise the client
Involved
Ensures smoother implementation
Implementing changes
Requires trust & coop°
Built in prior phases!
Ideally: mgt should start working on it = not such distctinct periods
DO YOU RECOMMEND ONLY WHAT WILL BE IMPLEMENTED WELL?
Effective diagnosis
Surfacing issues can be painful for execs involved
Involve mgt
Assess people
Easier to act upon identified pbs.
Solving problems
Question the question
Seek root causes, no first order pb
Best: start on explicit needs, then move to IMPLICIT ONES
Real pbs can be hard to express
Building consensus & commitment
Convergence
Identify/overcome roadpblock
Create enthusiasm
Ensure ownership
Facilitating client learning
Increase the clients' capabilities
Organisational effectiveness
Make the client stronger & more resilient