CRITICAL SUCCESS FACTORS FOR BUSINESS REENGINEERING PROJECTS
A business focus – a focus on all dimensions. Success depends on integrating all three – process, technology, & organization, plus supporting that integration with new infrastructure & values.
A methodology & project approach – requires discipline & structure; methodology must be systematic & fact focused; must articulate how to secure funding, manage power struggles, & sell the new ideas.
Time – BR takes time. Executives must be able to stick with the program
Partnership participation – BR is accomplished only as a result of efforts by people form all over the organization. Requires flexibility and trained teams.
Visible, active leadership – This is the most important of all the critical success factors. Requires long-term commitment to BR – in terms of dollars, people & executive visibility