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Digital Mobile App - Coggle Diagram
Digital Mobile App
A few Customers not Not Able to login
Validare WAF/F5 if no traffice Drop
Validate All APIC serves are having goodhealth for resources
If any server is not in good health health
, isolate and restart server after fixing
Validate CIAM All AAC Servers are working
Validate All TDI services on CIAM LDAP servers are running
Any ESB server is not able to create more connection with
Oracle Exadata , ESB server VM should be restarted
App Failing on Login Screen
Validate ESB PIN Validation Working
Validate Call Center DB is UP
If Call Center DB is not Working SysAdmi n/ DBA
Decide either Move to DR or apply corrective actions
Validate LDAP authentication for ESB
Validate ESB MW fail to connect tp ESB DB on ExaData
IF no issue With ESB DB , restarts ESB EPIN
Validation service one by one on each ESB server
Restart ESB VM Servers one by one
If Exadata is having issue DB team will plan action either to move DR or fix issue in PROD
Validate IBM client ID from CIAM to APIC
App Failing on Launch
Validate No Alert on DB or CIAM or Redis
Openshift Alert
EFK Disk Alert
Interim Fix
Reduce the log retention period in curator
Permanent Fix
Central Logging Elastic/Humio
Memory/CPU Utilization
Indentify Microservice which consuming more CPU/Memory
Interim Fix
Reschedule Pod and delete old pod
Permanent Fix
Work with development team for any memory leaks
Node not Ready
Check if there is any communication issue with Master and Worker Node
Check if the internal CSR is approved
Validate MS
AuthUtility Health :check:
Connectivity to Redis
Validate DB connectivity
Redis Connection Failure
Redis Memory Alert
Find out largest memory Consuming key
Work with development team to process any pending records in redis stream
Redis Connectiontimeout
Identify any Network level fluctuation
Check from the Worker node if we are able to reach the redis DB
Perform Redis Health Check - Ping/Pong
Timeout in Specific Microservice
Restart specific Microservice
Timeout in All Microservice
Redis and Service Rigger Restart
Restart Microservice in sequence
Redis Failover Alert
Check Redis Nodes Status
Perform Redis Health Check - Ping/Pong
Check Connectivity from Microservice to Redis
Redis and service rigger Restart if connectivity is not established
Validate F5 and WAF
Alert on DB or DB hanging :red_flag:
Shift to Parallel prod :check:
Stop CIAM application
Restart Physical DB servers
Once DB confirm Restart CIAM Application
Validate and Shift traffic back to production :check:
CIAM Failure
Step1: Validate LDAP Servers Working
Step 2: CIAM Reverse Proxies are up
Step 3: CIAM AAC servers working
If CIAM reverse proxies or down :red_cross:
Reboot Reverse Proxies and Validate
System is Up :check: and Customers can Login
CIAM Application is Still :red_cross:
Shift to Parallel prod :check:
Continue to fix issue
LDAP server is down
LDAP Primary Server Down :red_cross:
Make CIAM LDAP Primary Server Up
CIAM Application is UP :check:
CIAM Application Still :red_cross:
Shift to Parallel prod :check:
Continue to fix issue
IF CIAM AAC Runtime is down
Shift to Parallel prod :check:
Continue to fix issue
Validate APIC is receiving traffic
Microservice response for Redirect call is 500
Ask MS and Redis team to check if Redis is working or any other issue on MS
Validate CIAM is throwing Errors at login calls
Validate IBM client ID and Secret Keys from MS/App
Validate Certificate for APIC