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Conflict Resolution Skills - Coggle Diagram
Conflict Resolution Skills
How do you respond to conflict appropriately?
Manage stress quickly while remaining alert and calm
Control your emotions and behavior
Pay attention to the feelings being expressed
Be aware of and respect differences
Emotional Awareness
Why emotional awareness is a key factor in resolving conflict
the consciousness of your moment-to-moment emotional
experience—and the ability to manage all of your feelings appropriately, is the basis of communication process that can resolve conflict.
Emotional awareness helps you to:
Understand what is really troubling other people
Understand yourself, including what is really troubling you
Stay motivated until the conflict is resolved
Communicate clearly and effectively
Interest and influence others
Tips for managing and resolving conflict
Listen for what is felt as well as said
Make conflict resolution the priority rather than winning or “being right.”
Focus on the present
Pick your battles
Be willing to forgive.
Know when to let something go
Using humor in conflict resolution
You can avoid many confrontations and resolve arguments and disagreements by communicating in a humorous way.