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Support - Coggle Diagram
Support
Discussion points
Scenarios
Need support of multiple teams to provide solutions
End to end solution delivery possibility
Assign to the relevant team
Tagging/ Naming mechanism
Who owns the work
Predominant team to handle
build transparent backlogs so all the teams will have the visibility
Knowledge Transition
KT's are not simple
Takes a long time to do this due to the complexity of the problems
Defining a framework
KT is needed or not to do the work
Call out the help needed from SME
How planning should be done in advance
where we need support
where team can do on its own
NAB example
Assignment team and capability team approach
This might work for large groups
Small products
Pain points
Brad - Assignment groups issue
Accountability by the relevant team
How to ensure seamless customer experience