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Conflict Management Midterm - Coggle Diagram
Conflict Management Midterm
Communication and Conflict
Differentiation
Parties make the conflict known by spending time and energy clarifying positions
My roommate did not want to take care of some cats after agreeing to
Integration
acknowledge common ground, explore possible options and move towards a solution
Roommate and I find common ground by setting aside specific times in which he can watch the cats
Confrontation Episodes Theory
Initiated when one party signals the other that his or her behavior has violated a rule or exception for appropriate conduct within the relationship
remedy: confronter apologizes or makes up for the violation
Ownership is present here because the person who initiated the conflict is owning up to a mistake to make things right, even though they caused it.
legislation: occurs when parties rework or reinterpret the rule
remediation: involves one or both parties changing expectations about the rule
reaffirmation: occurs when both parties reaffirm the importance of the rule
Properties of Conflict Interaction
Conflict is constituted and sustained by moves and counter moves during interaction
patterns of behavior in conflict tend to perpetuate themselves
conflict interaction is influenced by and in turn affect relationships
Conflict interaction is influenced by context
Conflict interaction is always punctuated
Inner Experience of Conflict
Psychodynamic Perspective
Meaning of life: how we face death and origins of love and hate
I think 7th Heaven did a really nice job at explaining this concept
Fundamental human issues and has suggested important insights that have become part of our day-to-day thinking
Aggressive impulse and anxiety: frequently arises from feelings of guilt, a lack of self-worth, or frustrating resulting from unfulfilled needs or thwarted desires
Suppression: simply not acknowledging the drives and channeling this energy into an alternative activity
Growing up, I was the middle child with three sister and my mom had a rule in our house that we were not allowed to bring drama to the house, otherwise, we were going to have to deal with it on our own. I think this caused me to suppress a lot of emotions because I was too scared to ever say anything to my mom because I was afraid she was going to get mad that I couldn't solve it on my own.
Stages of Conflict
Latent: parties hold different dispositions or attitudes that carry potential for conflict
Initiation: triggering event causes the parties to act
Open conflict: parties asses each other's capabilities and willingness to use force, threats, and rewards
Reciprocity and Compensation
Behavioral Reciprocity: the process of adaptation in which one party responds in a similar direction to another parties behaviors with behaviors of compromise function value
Compensation: corresponding process of behavioral adaption in which one responds to a partner's behaviors with opposite behaviors of comparable value
ACCOMMODATION matches really well with this concept because it correlates how people will adapt to other people's behaviors to find a solution
Framing
Cognitive process which draws on mental structures that facilitate organizing and interpreting incoming perceptual information by fitting it into already learned schemes or frames about reality
Face-saving comes from because whatever information we are processing, depending on we react, a person may need to save face if they did not process the information in the correct.
Interactional framing concerns how parties with similar or different cognitive frames work out a stance toward the conflict among themselves
Six Dimensions
Instrumentality, other assessment, affect, face, affiliation, distributiveness
Conflict Styles and Strategic Conflict Interaction
Conflict Styles
Competing: places great emphasis on his or her concerns and ignores those of others
Fred from Scooby Doo demonstrates this conflict style because he takes charge of things and it has to be his way or the high way and he is not to incline to let others give their opinions
.
Accommodating: gives in to others at the cost of his or her own concerns
Avoiding: Simply withdraws and refuses to deal with the conflict
Shaggy and Scooby Doo from Scooby Doo tend to portray this kind of conflict. Whenever they are assigned to help solve a mystery, they do everything they can to get out of the situation so they do not have to confront it
.
Collaborating: works to attain a solution that will meet the needs of both parties
Velma from Scooby Doo is the character that tries to make sure everyone is happy with Fred's plan and tries to find a middle ground
Compromising: Tries to arrange it so that both parties give some and split the difference
This is my favorite conflict and one that I have personally used quite frequently.
When my boyfriend and I first were doing long distance, it was hard to ever agree on anything and we were both to stubborn to settle on anything, so during this time, I really had to learn how to compromise. I would try to find something that would fit both of our needs and I think it helped really grow our relationship
Culture
Suggests that different styles would be effective for the harmony and regulative models discussed.
emphasizes avoiding, accommodating, and compromising
Gender Influences
there is less difference than we presume based on stereotypes of men and women
males and females do not differ in terms of the tactics and styles they use in conflicts
Power: The Architecture of Conflict
Power
ability to influence or control events
Forms of Power
Behavioral Control: when someone can affect the behavior of another person so that they act in way that a person would not otherwise choose to act
This kind of person would most likely have a COMPETING CONFLICT STYLE**
In the movie Safe Haven, the main girl had to fake her husband's death in order to escape his controlling ways. I feel like the husband definitely had some behavioral control issues where he needed to control her every move.
Ideology: system of beliefs and norms that are widely accepted in society.
Use of Power in Conflict
Direct application
compel others to respond regardless of what is wanted
Direct and Virtual Use of Power
attempt to elicit others compliance by communicating the potential use of direct force
People who have express their form of power through behavioral control probably tend to get others to comply by this method
Indirect Use of Power
attempt to employ his or her power to shape interaction without ever making the use of power explicit.
Face-Saving
Face
The communicator's claim to be seen as a certain kind of person
Dimensions of Face
Politeness Theory: faces can be lost, maintained, or enhanced
Positive Face: person's desire to acquire the approval of others
I feel like the positive face concept can relate well the accommodating conflict style. Accommodating is about putting other needs first and I feel like people do this to get approval of others
Negative Face: Desire for autonomy
Face-Saving Frames
Resisting unjust intimidation
Refusing to give on a position
Suppressing conflict issues
The psychodynamic perspective talks about a little bit. People tend to suppress emotions that they do not want to deal with. When talking about face-saving frames, some people will suppress whatever they feel towards the conflict in order to save their dignity or something along that line.