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How do you want to make sure that your business is going well? - Coggle…
How do you want to make sure that your business is going well?
I want to be able to talk to the same customers that I've built a relationship with
Actions: email the customer first for them to reply to.
employee happiness - everything else comes with it
what else can we be doing?
Processes need to be smoothed out. Metering/cheque refunds (takes too long) Billing Code - card payments over the phone (coming soon)
personalised marketing. Getting ahead of the updates that we will be sent out. (currently working on being in control of when our mail is sent out)
news letter/weekly update on what's new in the business. Possible opportunity for ES development (Andy)
We need clear updates to relay things to customers simply too
Keep each other in the loop and keep out knowledge up to date
Midday Check-In ?
Each take it in turns every week to update the team on any business updates via SLACK #teamballerzzzchat
Newsletter...
Consistency - I want to give my customers the same information all the time
Q&A Team Meeting
Dashboard babe & MJ when needed
Your customers being happy
complaints
customer base (the right amount of customers
retention (how many are staying and leaving)
Plugging waste demand and being efficient
Quarterly billing