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responsibilities, top 5 - Coggle Diagram
responsibilities
confident
ownership
empathetic
listening
product knowledge
following policies
patience
firm but fair
communication
team work
support system
honest with each other - calling each other out for development and praise
honest with customer
Organisation
prioritise tasks
efficient - good use of available time
problem solving
respect for each other
enthusiastic
continuous improvement - self development
going above and beyond for each other and customers
top 5
product knowledge 6 --4.9/5
skills matrix
checking channels for updates
wiki
efficient 2
finding out what needs to be done
sharing knowledge
taking ownership 3 --- 4/5
set reminders
admin time
support system --- 4.5/5 communication 5 --- 3.7/5
communicating in the channel
respect 1
organisation 2
team work 1
prioritise tasks 1
problem solving 1