Digital Transformation - Accelerated Workshop Planning
Survey
what are blockers as to why digital tech isn't fully embraced - survey question
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Pre workshop
Short and snappy
Post workshop
Target those who didn't attend
Identify and celebrate successful digital examples
Consider types of questions
Objective to pre-workshop questions to help inform workshops
Consider user story type roles to help identify requirements ie London Fire Brigade
Managing expectations - not always about something new - refining or making better use of something existing
Identify what isn't working so well and what support may be needed to get it working ie ability to share a document, get some tech working etc
Non attendees
data
blockers
Reports to enable proactive work
Operational reports to improve data quality
Training on system?
Statutory reporting
multiple places in which data is recorded
Reporting strategy in service
useful data being captured?
accessibility of data
recording of data - tools
historic and un-useful data being collected
Systems and mobility
devices
suitability and flexibility of devices
confidence and full functionality of devices being exploited
full functionality/more functionality can be switched on
confidence and ability users have
training
champion network
support from management needed
best practice for learning/getting to grips for a system
collaborative approach
ongoing support and maintenance/change management
one dashboard
Multiple communication channels
effectiveness of channels
Communication
Collaborating with partners/agencies
MOU (mash, police)
2 way
Appropriateness/refining/sharing data which can be identifiable in each other's systems (ie customer first) - safety.
Comms strategy
Too much/too little, content