Managing Change
Causes of Change
competition - new ways of doing business e.g online banking
employee expectations - good pay, working conditions etc
consumer expectations - tatse & fashions change etc.
laws & expectations - consumer rights etc.
technology - new products etc. e.g hybrid cars
Reasons Employees are Resistant to Change
fear of unknown
fear of failure
no reward/benefit
happy with status quo (inertia)
no job security
Strategies for Managing Change
2. Controller to facilitator
1. Communication
clearly with employees
educating them on consequesnce of no change
consulting & listening
builds trust
include employees
3. Reward
encourage them to engage
for embracing change
4. Empowerment
decision-making
opinions taken into account
employees involved
have a voice
benefits
decisions made quick
workers = motivated
customer satisfaction
more management time
risks
stress
bad decisions
mistakes
management reluctant to hand over control
5. Teamwork
forming - meet 1st time
norming - ground rules
storming - conflicts
performing - focus on task
benefits
job satisfaction
better motivation
social needs
support & protection
6. Total Quality Management
detailed systems
to govern quality
quality assurance guarantees customers
every stage of production
from deisgn to sale
- zero defects
principles
continous improvements
teamwork
focus on customers
employee empowerment
benefits
reduced costs
less waste
improve motivation
top quality products