Managing Change

Causes of Change

competition - new ways of doing business e.g online banking

employee expectations - good pay, working conditions etc

consumer expectations - tatse & fashions change etc.

laws & expectations - consumer rights etc.

technology - new products etc. e.g hybrid cars

Reasons Employees are Resistant to Change

fear of unknown

fear of failure

no reward/benefit

happy with status quo (inertia)

no job security

Strategies for Managing Change

2. Controller to facilitator

1. Communication

clearly with employees

educating them on consequesnce of no change

consulting & listening

builds trust

include employees

3. Reward

encourage them to engage

for embracing change

4. Empowerment

decision-making

opinions taken into account

employees involved

have a voice

benefits

decisions made quick

workers = motivated

customer satisfaction

more management time

risks

stress

bad decisions

mistakes

management reluctant to hand over control

5. Teamwork

forming - meet 1st time

norming - ground rules

storming - conflicts

performing - focus on task

benefits

job satisfaction

better motivation

social needs

support & protection

6. Total Quality Management

detailed systems

to govern quality

quality assurance guarantees customers

every stage of production

from deisgn to sale

  • zero defects

principles

continous improvements

teamwork

focus on customers

employee empowerment

benefits

reduced costs

less waste

improve motivation

top quality products