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Managing Change - Coggle Diagram
Managing Change
Causes of Change
competition - new ways of doing business e.g online banking
employee expectations - good pay, working conditions etc
consumer expectations - tatse & fashions change etc.
laws & expectations - consumer rights etc.
technology - new products etc. e.g hybrid cars
Reasons Employees are Resistant to Change
fear of unknown
fear of failure
no reward/benefit
happy with status quo (inertia)
no job security
Strategies for Managing Change
2. Controller to facilitator
consulting & listening
builds trust
include employees
1. Communication
clearly with employees
educating them on consequesnce of no change
3. Reward
encourage them to engage
for embracing change
4. Empowerment
decision-making
opinions taken into account
employees involved
have a voice
benefits
decisions made quick
workers = motivated
customer satisfaction
more management time
risks
stress
bad decisions
mistakes
management reluctant to hand over control
5. Teamwork
forming - meet 1st time
norming - ground rules
storming - conflicts
performing - focus on task
benefits
job satisfaction
better motivation
social needs
support & protection
6. Total Quality Management
detailed systems
to govern quality
quality assurance guarantees customers
every stage of production
from deisgn to sale
zero defects
principles
continous improvements
teamwork
focus on customers
employee empowerment
benefits
reduced costs
less waste
improve motivation
top quality products