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ELC270 - What will be covered in the course? - Coggle Diagram
ELC270 - What will be covered in the course?
Introduction to Organisational Hierarchy
Types of Organisational Structure
Features of a public-limited & multinational companies
Describing an Organisational Structure
Roles & responsibilities of the job position
(upper/middle/lower management)
Describing a Company
Product-oriented company
Service-oriented company
Background of a Company
Effective Workplace Communication
Fundamentals of Effective Communication
Barriers to Effective Communication
Appropriate Forms of Social Interaction
Types of Communication (Upward/Downward/Horizontal)
Greetings & Introduction
Farewell/Leave-taking
Small Talk
Telephone Skills/ Telephone Etiquette)
Workplace Conflicts
Types of Workplace Conflict (Employer-employee/Employee-employee/Employee-client)
Solutions/Recommendations/Suggestions
Group Discussion to solve a workplace issue
Writing Proposals
To Improve a Workplace Condition
To resolve a workplace issue
Format of a project proposal
