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Lower Order through rate % - Coggle Diagram
Lower Order through rate %
Lower Menu to Cart %
Restaurant Related issues
Prices of food items have suddenly increased (P2)
No more delivering
Timings have exceeded the closing time
Restaurant not showing in the app
Closed/Shut Down
Ratings have declined suddenly
Quality of food not good anymore (P1)
Quantity not as expected (P2)
add-ons no more coming with the order (P3)
Food packaging quality gone worse (P2)
App related issues
Crashing suddenly (
P0
)
New Technical changes not user friendly (
P0
)
Lower Cart to Order %
Not enough discounts available anymore
Apps lost the battle with Pune Restaurants Association
Restaurants have formed a union to oppose deep discounts in Pune city (
P0
)
Restaurants offering better discounts on direct orders (
P0
)
Delivery time increased
New riders not accustomed with the routes (P2)
Riders not happy with pay and hence deliver late on purpose (P1)
Not enough riders around the restaurant (
P0
)
Restaurant selection is from another zone/far place (P3)
Delivery charges are very high
Both restaurant and delivery app charging service fee (
P0
)