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Klarna: Other payment issues - Coggle Diagram
Klarna: Other payment issues
Order
Klarna payment portal
b) Pay later
After order
Merchant
"Capture" order in Klarna Merchant Portal
Gets paid by Klarna
Customer
b) Gets payment request from Klarna
b) Gets payment request from Klarna
a) Pay Klarna and get invoice
c) Split payment
a) Direct payment
Step 1
Step 2
Step 3
After order steps
Click on "Complete order"
Customer sent to Klarna Payment portal (KPP)
Click "Go back" / Close KPP (abandoned cart)
Order stays "Unpaid"
No order in Klarna Merchant Portal
No order confirmation email
No payment request from Klarna to customer
Don't arrive to KPP for some reason
Order stays "Unpaid"
No order in Klarna Merchant Portal
No order confirmation email
No payment request from Klarna to customer
Order created in E-shop administration
User get order email