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KB (Processes, KB Content, Evaluation, KB interface) - Coggle Diagram
KB
Processes
Task assigments
FAQ articles update process
Brainstorm options
Evaluate the option
Decide process
KB articles process
Evaluate current ways of assignment
Talk to Oto
Talk to PROD
Talk to LOC
Summarize best practices
Current formatting issues
Ongoing projects affecting KB
MKT - moving KB to portal
Internal KB links will be ok
Help Assistant
Training
Local articles
Market trends - terminology
Complete C instructions
KB translators
Workload
Get task list from Oto
Future requirements
HJ failed searches
Assistant
New EN proofreader
Video team
Unified design
Topics
C instructions on how to
SEO check - Radek
KB Content
Add more articles
KB update sheet
Now: Current knowledge collection
Continuously: Article feedback from CC through HJ?
Gaps/pitfalls in current articles - feedback from user
HJ failed searches
Missing EN/CZ articles
Oto list - CZ/EN + task the editors
Article lenght / read time
Features from HJ to use
Keywords
Alt. text
New window
Headers (1,2,3)
Related articels
Research
Accordion
Decision tree
W1 articles
Useful for W2
URL update
Disclaimer
SEO index
Switch off the old platform?
Backup - imageserver or other (It-Crowd)
Interconnection with blog
Check with Radek if any issues (SEO)
Add blog links to the current articles - NBE to create a list
Add the step into the task assignment process and its template
Evaluation
Stats in HJ
CSAT
Drop of basic questions
Employee feedback
User journey
KB interface
Interactivity and design
Meet DEV about options
Research
Best practices
Oto competitor review
Summarize own ideas
Tumbs up/down
Related articles
Read time
Missing footer (possibly solved by Kb move to portal)
Limitations for HJ
User learning path
I want to video...