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Celanese case study - Coggle Diagram
Celanese case study
Possible Solutions
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Deploy agile teams to the IT departments at each location as well as the ITIL groups to help streamline changes
Pros
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Helps to cut down on time/money spent on projects & creates a better product than traditional methods
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3-5 Key Problems
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Badly coordinated CIO, or a poor attempt to implement ITIL
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Why
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CIO thinks customer relationships are not an issue, when they are.
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Relevant Facts
Celanese groups had no good way to communicate with each other, so they were all doing the same work just different methods.
ITIL proponents found it difficult to convince the CIO and the IT directors to follow HP's recommendations
Applications were completed very fast, and without confirmation of high quality
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