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Resolution IT - Coggle Diagram
Resolution IT
work enivronment
calm and friendly
inviting
hot desking
open
neat and stylish
Clear corporate identity
work hard play hard
well being
Manging and supporting systems
confidential NDA
Managed Service desk (helpdesk)
Tools
Remote mamangement
SLA
policies and procedures
ITIL?
Changes and adoption
user acceptance
user champions
enthusiasm
passion
document management system
training
budget
Staff
Dan Brown (Service Desk Manager)
Tonia (changes and adoption)
james (security)
dave Wratten (cloud development)
Steve (managing director)
Simon (HR)
James (HR)
development
AZURE
.NET
C#
Microsoft Learn
Cyber security
We are teaching relevant material
role based access
chip n pin
U22 system analysis and design
Agile
Waterfall
reason why
networking
learning/examples