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Moods & Emotions, Conscientiousness, MORAL EMOTIONS: moral…
Moods & Emotions
AFFECT
EMOTION
MOOD
Emotions make us irrational?
Do they makes ethical?
The sources of Emotions and moods
EMOTIONAL LABOUR
AFFECTIVE EVENTS THEORY
Strategies for emotion regulation
EMOTIONAL INTELLIGENCE
CONCEPTS TO OB
Conscientiousness
Cognitive
Emotional stablity
MORAL EMOTIONS:
moral implications due to situation that evokes them
Carry positive & negative affects
Emotions are grouped into mood states, Impact the way in which employees perceive reality
Positivity Offset
Personality, time of day, day of the week, weather, stress, social activities, sleep, exercise, age, sex
felt- actual emotions
displayed- required or appropriate
surface acting- hiding in response to rules
deep acting - modifying inner feelings based on display
React emotionally at work and impacts job performance and satisfaction. Work triggers positive/negative emotions and respond with greater/lessor intensity
Emotions provide valuable insights about work hassles and uplifting events at work, should not be ignored
perceive own & other emotions
Understand meaning
Regulate
Diversity is helpful
Surface acting
Deep acting
Emotional Supression
Cogntive appraisal
Social sharing
selection (hiring)
Decision making
creativity
motivation
leadership
negotiaton
customer service
job attitudes
deviant workplace
safety and injury