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Outlook Issue - Coggle Diagram

- - - - Folder/Sub-folder is missing in Outlook
        
        -
        If you remember the title of any email in the missing folder, you can find
        it by searching email title as below steps shown.
        
        Click on the Search box to activate it, change the search scope to All Mailboxes, and then enter any words of the email title into the Search box.
        
        When the search is complete and you see a list of emails, look for the email and double click to open it.
        
        Press the Ctrl + Shift + F keys to open the Advanced Find dialog box. In the dialog box, you can see the folder name of the email is displayed in the In box, please click the Browse button.
        
        In the Select Folder(s) dialog box, you will see where the missing folder is currently located. Remember the folder path and then click the OK button.
        
        Go back to the main screen in Outlook, find the missing folder according to the folder path you saw in Advance Find. You can then manually drag the folder back to where it belongs.
        
        Did you find the email or item?
        
        No
        
        Jump to Other
        
        Yes
        
        Follow normal process (close ticket and offer further assistance)
      - Outlook- Problem with Search/Advanced find
        
        Open Outlook.
        
        Click File > Options, and then select Search.
        
        Clear the Improve search speed by limiting the number of results shown checkbox, and click OK.
        
        Restart Outlook.
        
        Are you still having an issue?
        
        Yea
        
        Jump to Other
        
        No
        
        Follow normal process (close ticket and offer further assistance)
      - Outlook Offline
        
        Check your internet connection.
        You may want to disconnect and reconnect from your internet network.
        Do you have Internet Connectivity?
        
        Yes
        
        Please select your current Outlook Status? This can be found in the bottom right-hand side of your Outlook.
        
        <Working Offline><Disconnected>
        
        Disconnected
        
        Reset the your Outlook status
        In Outlook, on the Send/Receive tab, choose Work Offline to reconnect. If the status shows Working Offline, repeat the action until the status changes to connected.
        Note: If the background of the Work Offline button is shaded (as shown in the image above), you're not connected. But if the background is clear, you are connected.
        
        1 more item...
        
        Working Offline
        
        Reset the your Outlook status
        In Outlook, on the Send/Receive tab, choose Work Offline to reconnect.
        Note: If the background of the Work Offline button is shaded (as shown in the image above), you're not connected. But if the background is clear, you are connected.
        
        1 more item...
        
        No
        
        Outlook will remain disconnected until you get internet connectivity.
        
        Would you like me to raise a open ticket to the Help Desk?
        
        No
        
        1 more item...
        
        Yes
        
        1 more item...
      - Unable to send and receive emails - Stuck in Outbox
        
        Go to the Send/Receive tab and click Send All. You’ll see a dialogue box showing the results of the process, and your email might exit the outbox.
        
        Did that resolve your issue?/Was that helpful?/Did that help?/Did that address the issue/Did that resolve the matter?
        Yes - My Issue is Resolved
        No - Continue Troubleshooting
        No - Create Helpdesk Ticket
        
        No - Continue Troubleshooting
        
        Make sure Outlook is online.
        In your status bar at the bottom of Outlook, if you see a status of “Disconnected” or “Trying to Connect” this could explain why your messages aren’t sending.
        
        If the status is “Disconnected” or “Trying to Connect”, check your internet connection. If it is properly connected, wait a few minutes to make sure it’s not a momentary O365 outage, and close outlook and reopen it again.
        
        Did that resolve your issue?/Was that helpful?/Did that help?/Did that address the issue/Did that resolve the matter?
        Yes - My Issue is Resolved
        No - Continue Troubleshooting
        No - Create Helpdesk Ticket
        
        3 more items...
        
        Yes
        
        Follow normal process (close ticket and offer further assistance)
        
        No - Create Helpdesk Ticket
        
        Jump to Other
      - Outlook stuck on loading profile
        
        Outlook profiles can become corrupted, causing all sorts of problems, including Outlook not opening.
        
        Verify if there is a task running in the background
        • Open Task Manager by right-clicking on the time in your Start bar and selecting Task Manger
        • Select the Performance tab
        • See if Outlook is listed. If it is, highlight it by selecting it, right-click and select end task.
        • Select the Details tab.
        • See if Outlook is listed. If it is, highlight it by selecting it, right-click and select end task.
        • Close task manager and try to open Outlook again.
        • If the issue still ongoing, shut down your pc, reboot it and move on to the next troubleshooting step.
        
        Still having an issue?
        
        Yes
        
        Open Outlook in safe mode to check if the issue is being caused by an addin by completing the following steps:
        • Click the Start button
        • Type Oulook/safe (example: PowerPoint /safe)
        • Please follow the steps that caused the issue you previously experienced
        •Select File > Account Settings > Account Settings. Go to the Email tab. Choose Repair to open the Repair wizard (this option is not available for Outlook Exchange accounts).
        •Relaunch Outlook normally
        
        1 more item...
        
        No
        
        Follow normal process (close ticket and offer further assistance)
      - Others
        
        Please provide below details:
        Q1. Issue Summary: "Option selected from previous menu"
        Tag: Issue summary
        Type: Text Entry
        Mandatory : Yes'
        Q2. Email Address (*)
        
        Q2. Please provide Issue Details
        Tag: Issue Details
        Type: Text Entry
        Mandatory : Yes'
        Q3. Please provide your contact details.
        Tag: Contact No.
        Type: contact no.
        Q4. Please provide your Email ID
        Tag: Email ID
        Type: Pre-filled email id
        <Submit>
        
        Thanks , here are the details of your ticket:
        :
        Issue Summary:
        Issue Details:
        Contact No:
        Email ID:
        
        Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
      - Outlook issue recovering deleted emails
        
        In Outlook, click the Folder tab, and then click Recover Deleted Items. Select the item you want to recover and click Recover Selected Items. After you recover an item, you can find it in your Deleted Items folder and then move it to another folder.
        
        Did you find the email or item?
        
        Yes
        
        Follow normal process (close ticket and offer further assistance)
        
        No
        
        Jump to Other
      - Office 365 App Crashing, Freezing or Slow
        
        Use Office 365 (Word, PowerPoint, Excel, Outlook etc.) Application Continuously Crashing
      - Need help finding missing Outlook emails
        
        Look for the email using the Advanced Search Feature
        
        Click on the Search box to activate it
        
        Change the search scope to All Mailboxes,
        
        Enter any words of the email title into the Search box.
        
        Did you find the email or item?
        
        No
        
        Yes
        
        Follow normal process (close ticket and offer further assistance)
      - Office 365 Application Not Opening
        
        Use Office 365 (Word, PowerPoint, Excel, Outlook etc.) Application not opening