Please enable JavaScript.

Coggle requires JavaScript to display documents.

Unable to send and receive emails / Emails Stuck in Outbox - Coggle Diagram

- - - - No - Continue Troubleshooting
        
        Make sure Outlook is online.
        In your status bar at the bottom of Outlook, if you see a status of “Disconnected” or “Trying to Connect” this could explain why your messages aren’t sending.
        
        If the status is “Disconnected” or “Trying to Connect”, check your internet connection. If it is properly connected, wait a few minutes to make sure it’s not a momentary O365 outage, and close outlook and reopen it again.
        
        Did that resolve your issue?/Was that helpful?/Did that help?/Did that address the issue/Did that resolve the matter?
        Yes - My Issue is Resolved
        No - Continue Troubleshooting
        No - Create Helpdesk Ticket
        
        No - Create Helpdesk Ticket
        
        Jump to Other
        
        No - Continue Troubleshooting
        
        Check your mail settings.
        Are you sure your mail is supposed to send immediately? If you’ve set a rule to delay message sending, you will see your mail in the outbox for awhile.
        To remove a rule:
        
        Click the File tab.
        
        Click Manage Rules & Alerts.
        
        In the Rules and Alerts dialogue box, click the rule that you want to delete, and then click Delete.
        
        Did that resolve your issue?/Was that helpful?/Did that help?/Did that address the issue/Did that resolve the matter?
        Yes - My Issue is Resolved
        No - Continue Troubleshooting
        No - Create Helpdesk Ticket
        
        3 more items...
        
        Yes
        
        Follow normal process (close ticket and offer further assistance)
      - Yes
        
        Follow normal process (close ticket and offer further assistance)
      - No - Create Helpdesk Ticket
        
        Jump to Other