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Outlook Application Not Opening, Outlook Application Not Opening - Coggle…
Outlook Application Not Opening
Outlook Application Not Opening
Verify if there is a task running in the background
• Open Task Manager by right-clicking on the time in your Start bar and selecting Task Manger
• Select the Performance tab
• See if the application you are having an issue with is listed. If it is, highlight it by selecting it, right-click and select end task.
• Select the Details tab.
• See if the application you are having an issue with is listed. If it is, highlight it by selecting it, right-click and select end task.
• Close task manager and try to open the application again.
• If the issue still ongoing, shut down your pc, reboot it and move on to the next troubleshooting step.
Did that resolve your issue?/Was that helpful?/Did that help?/Did that address the issue/Did that resolve the matter?
<Yes - My Issue is resolved>
<No - Continue Troubleshooting>
<No- Create Helpdesk Ticket>
Yes - My Issue is resolved
Follow normal process (close ticket and offer further assistance)
No - Continue Troubleshooting
Verify if the issue is with one file/email or multiple by completing the following:
• Open the application and try to open 1 file/email and see if it crashes
• Open and close a few more files
• If the application only crashed for 1 file/email, the issue is with the file/email.
Are you having issue with 1 file/email or multiple:
<1 file/email>
<Multiple files/emails>
Open the application in safe mode to check if the issue is being caused by an add-in
• Click the Start button
• Type Appname /safe (example: PowerPoint /safe)
• Please follow the steps that caused the application to crash initially
Did the application open?
<Yes>
<No>
No
1 more item...
If the application opens, your issue is due to an addin.
Open the impacted Office application in safe mode:
click the Start button and Type Appname /safe (example - PowerPoint /safe).
Navigate to File → Options → Add-Ins
View the list of currently installed add-ins
Select "COM Add-ins" from the dropdown list Manage and click Go...
Check the box next to one add-in
Click OK to re-enable the add-in
Test the application
Navigate back to the COM Add-Ins list, uncheck the previous add-in you had selected and choose another
Repeat steps 7-8 until the application crashes again
Once you have identified the Add-in causing the application to crash, try reinstalling it
1 more item...
No- Create Helpdesk Ticket
Please provide below details:
Q1. Issue Summary: "Option selected from previous menu"
Tag: Issue summary
Type: Text Entry
Mandatory : Yes'
Q2. Please provide Issue Details
Tag: Issue Details
Type: Text Entry
Mandatory : Yes'
Q3. Please provide your contact details.
Tag: Contact No.
Type: contact no.
Q4. Please provide your Email ID
Tag: Email ID
Type: Pre-filled email id
<Submit>
Thanks , here are the details of your ticket:
:
Issue Summary:
Issue Details:
Contact No:
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
Assign ticket to IT Helpdesk
[Revised prompt for PECO]
Commonly this issue is resolved by restarting "{
application name
}. I can do that for you. Proceed? Yes/No
[Yes]
[User], below are the devices you have recently logged in, select any from the list:
[Drop down menu with single selection and Search option]
<btn>Next
[Next]
Please make sure you have saved any open items before clicking 'Confirm' below.
"<btn> Confirm
<btn> Cancel
[Confirm]
Execute RMM script "Restart Office Application" as "loggedonUser" with paramet {applicationname}
[Cancel]
Go to Is there anything else
[No]
Go to Is there anything else