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Stakeholder Mindmap - Coggle Diagram
Stakeholder Mindmap
Impact of business activity
Expansion of the business by building a new head of ice
customers
better service provided by bigger business with more staff
larger business could be less personal and therefore offer inferior customer service
community
more jobs for local residents and increased spending in other local businesses.
disruption caused by increased traffic and loss of green fields for amenity use
customers
more job and career opportunities
disruption during building and more complex lines of communication after expansion
Takeover of a competing firm (horizontal integration)
customers
the larger business may benefit from economies of scale, which could lead to lower prices
reduced competition could have the opposite effect – less customer choice might result in higher prices
employees
the larger business may be more secure and offer career promotion opportunities
rationalisation may occur to avoid waste and cut costs – jobs might be lost
community
if the business expands on the existing site, local job vacancies and incomes might increase
rationalisation of duplicated of ices or factories might lead to some closures and job losses
Significant application of IT into production methods
customers
more efficient and flexible production methods might improve quality and of er more product variety
IT reliability problems could cause supply delays
employees
training and promotion opportunities might be offered
fewer untrained staf will be required and those unable to learn new skills may be made redundant
community
local businesses providing IT services could benefit from increased orders
specialist workers may not be available locally, so more commuting by staff in cars might be necessary
Customers
Roles
purchase goods and services
provide revenue from sales => expand
Rights
goods and services that meet local laws
offered replacements, repairs
Responsibilities
not to make false claims
not to steal
be honest
Lenders
roles
provide finance
rights
repaid on the agreed date
to be paid finance charges
responsibilities
provide agreed amount of finance on agreed date for the agreed time period
Suppliers
Roles
supply goods and services
Rights
paid on time
treated fairly by the purchasing business
Responsibilities
supply goods and services ordered by the business in the time
Employees
roles
provide manual and other labour services to the business
rights
allowed to join a trade union
be treated within the minimum limits
treated and paid in the ways described in the employment contract
responsibilities
be honest
meet the conditions and requirements of the contract
Government
roles
achieve economic stability
pass laws that restrain many aspects of business activity
provide law and order to allow legal business activity
rights
meet all legal constraints
responsibilities
establish good trading links
treat businesses equally
prevent unfair competition
Local community
roles
provide local services and infrastructure
rights
to be consulted about major changes that affect
not to have the community's lives badly affected
responsibilities
cooperate with the business
meet reasonable requests from business for local services